Home Energy Advice Team (HEAT) is an independent energy advice and advocacy service delivered by The
Wise Group
. This service is available to vulnerable and/or fuel poor households across England and Wales that require support to resolve any energy related issue and struggling to pay their energy bill. A dedicated Energy Mentor will get in touch by telephone to discuss what assistance can be provided.

This includes:

Tackling energy emergencies
Managing fuel debt and related issues
Saving money on fuel bills
Accessing energy grants and crisis funds
Accessing targeted schemes and initiatives
Optimising energy usage
Increasing energy efficiencies
Specific energy advice and information

HEAT support people through a mentoring approach where possible to drive behavioural change to enable them to take control of their energy usage, to reduce and manage their bills. The approach focuses on the customer’s needs foremost so the is person-centred, and not time limited.

If you think this service may be of benefit, call us on 02380 832253 and ask for us to refer you to HEAT.